CREATED BY TIM & JULIE HARRIS

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Meet Art, your 24/7 deployment guide. Find a straight answer here, or use “Ask Art” to describe where you’re stuck.

The same Harris guidance powers this FAQ and Art’s answers.

54 of 54 questions

Where are my scripts, presentations and reference files?

Open Reference library in your member workspace. Search by topic or specialist, then choose Read the reference. Text for my AI gives you a file to attach to your AI team conversation. Original document preserves the supplied form, diagram or layout. The complete member ZIP contains the same library for offline use.

Do I upload any file from the new member kit?

One upload per teammate: its skill-pack zip. Follow the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team) top to bottom: your paid AI plan, download the app, sign in, download your kit (Harris-AI-Team.zip, from the Download your kit lesson: https://members.timandjulieharris.com/products/harris-ai-real-estate-team/categories/2160872614/posts/2200892210#hai-kit) and unzip it, then add each teammate from its template link, Avery first. Each teammate comes with its core skills built in. When it asks, drag in its <Name>-skill-pack.zip from the SKILL-PACKS folder in the kit (one file, so it fits the app's limit of 6 attachments at a time). That's the only upload. Each teammate has its own zip, named after it (Steve gets Steve-skill-pack.zip). Drag in only that teammate's zip: don't drag the whole SKILL-PACKS folder, and don't give a teammate another teammate's zip.

Are the advanced software and integrations already active?

No. The standard member setup adds each teammate from its link on your install page and drags in its skill-pack zip. The separate advanced runtime requires a valid publisher-issued license, technical installation and tested connections. Adding your teammates does not activate that runtime or connect apps; the team isn't connected to your CRM, MLS, inbox or calendar. Ask your deployment contact about advanced setup.

I’m not technical. Can I really use this?

Yes. Once your assistant plan and app are ready, you click a template link for each teammate and add it in a couple of clicks. You don't write code or copy instructions. The "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team) walks you through it, and I can go step by step with you.

Do I have to take an AI course first?

No. Start with a piece of work you already understand, such as preparing for a seller appointment. The package supplies the instructions; you supply the business facts. You can become more comfortable by using the team, without completing a separate AI course first.

What exactly is the Harris AI Real Estate Team?

It is a prepared collection of ten named AI specialist roles, Harris operating instructions and 101 real estate workflows. You load the team into your AI team. Avery, the Chief of Staff, helps you choose the role and workflow for the work you bring. The AI prepares drafts, briefs, checklists and plans for your review.

What does “done for you” mean?

The roles, operating instructions, workflows, first prompts and install steps are already written. You add each teammate, drag in its skill pack and add your own business context. You do not have to design the team. Client conversations, approvals and real-world actions remain yours unless you separately arrange an integration.

How are the specialists trained?

Each role comes with Harris real estate instructions, assigned workflows and standards for checking facts and preparing useful work. Here, “trained” means configured with that material. We have not trained a separate underlying AI model or hired human employees. The quality of a particular answer still depends on the AI, the facts you provide and your review.

Who is this designed for?

Real estate agents who want practical help with the recurring work around prospecting, follow-up, listings, buyers and business operations. It is especially useful when you know what good work looks like but spend too much time preparing everything yourself. You can work solo or use it alongside an existing human team.

Where does my team actually work?

Inside your AI app. Your Harris members area holds your kit, the "Install your Harris AI Team" page and help. You add each of the ten teammates from its own link on that page, Avery first, and each one appears in the app's sidebar. Open a teammate's chat to give assignments and receive drafts. It does not install ten separate apps on your computer.

What should I ask the team to do first?

Choose a small task you can judge: a seller appointment agenda, a follow-up draft from your notes or tomorrow’s priorities. Say, “Avery, here is what I need help with,” then add the relevant facts. Ask for one finished deliverable. Review it before giving the team a larger assignment.

Who are the ten specialists?

Avery is your Chief of Staff. Grant handles prospecting preparation; Simone, lead follow-up; Steve, listings; Claire, buyers; Carla, transactions; Stacey, database and referrals; Owen, numbers and profit; Mia, content and authority; and Lucas, business operations. Art is your deployment guide here on the website, in addition to those ten business roles.

What are the 101 workflows?

They are written instructions for recurring real estate tasks: listing-presentation preparation, seller updates, prospecting, buyer consultations, follow-up, business planning, content and more. Each describes the inputs, process and expected work. You can browse the workflow index in your team folder. You do not need to memorize all 101 names.

Do I have to know which specialist to ask?

No. Start with Avery and describe the job in ordinary words. Avery can identify the appropriate role and workflow. In the basic setup, those roles work within the same AI conversation. Communication between separately created teammates depends on the provider’s actual tools and permissions.

Can this work alongside my assistant or transaction coordinator?

Yes. Use the AI to prepare a draft, checklist or handoff that your human team can review. Agree on who approves the work and where the final version belongs. Before giving another person access to the paid package, check the license terms supplied with your purchase; a personal purchase is not automatically a brokerage-wide license.

Will the team know my market, goals and business?

It knows what you provide and what your AI app can actually access. Each teammate comes with its core Harris workflows built in as skills, and the rest arrive when you drag in its <Name>-skill-pack.zip from the kit. Give it your business brief if you have one, approved market facts, your goals and your standards, and say which facts are current. It should ask for missing information instead of guessing; never invent comps.

Can the team write in my voice?

Give it two or three examples of your own writing with private information removed. Explain who you are writing to, the point you want to make and any phrases you avoid. Ask for a draft that matches those examples, then edit it as needed. You do not have to accept the first version.

Will the team contact clients or run in the background?

The included team setup prepares work when you ask. It does not, by itself, send email, make calls, post content, monitor deadlines or run your CRM. Those actions require separate connections and permissions. Your team can prepare the message and next step for you to approve and carry out.

Does buying the team guarantee more closings or income?

No. It gives you prepared tools for doing the work around your business. Your conversations, follow-through, market conditions and decisions still affect results. Use the team on work that supports prospecting, appointments and client service, then track what you actually do and what changes.

Do I need a particular AI subscription?

Your setup guide lists exactly what you need before you start, including the eligible plan, which is billed separately. Art walks you through it one step at a time.

Is my assistant plan included in the $4,997?

No. The $4,997 is your Harris AI team for 12 months, paid up front, and it renews at the same locked price unless you cancel. Your assistant plan is purchased separately; the setup guide shows exactly which one. That plan and any usage charges are separate. Check the plan’s current details rather than relying on an old price list.

How long does setup take?

With your assistant plan active and the app installed, adding Avery from her template link and checking her first reply takes a few minutes; adding all ten takes about 20 to 30. Buying a plan or installing the app can take longer. This is a setup target, not a guarantee.

Do I need to download or unzip anything?

Yes, one download. Get Harris-AI-Team.zip from the Download your kit lesson (https://members.timandjulieharris.com/products/harris-ai-real-estate-team/categories/2160872614/posts/2200892210#hai-kit) and unzip it (Mac: double-click; Windows: right-click, Extract All). You add each teammate from its template link on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team), and when it asks, you drag in its <Name>-skill-pack.zip from the kit's SKILL-PACKS folder. Don't unzip the skill-pack zips; the teammate does that. Each teammate has its own zip, named after it (Steve gets Steve-skill-pack.zip). Drag in only that teammate's zip: don't drag the whole SKILL-PACKS folder, and don't give a teammate another teammate's zip.

Do I upload a file to my AI app?

One upload per teammate. Add each teammate from its template link on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team) (follow the add prompts in your app). Its core skills come built in. On its first chat it runs a skill check and asks once for its skill pack: drag its <Name>-skill-pack.zip from the SKILL-PACKS folder in your unzipped kit into the chat. The teammate unzips it and saves each skill. If the zip won't attach, use the SKILL-PACKS/<Name>/ folder instead and drag in up to 6 files at a time; the teammate tells you what's still missing after each batch. HARRIS-TEAM.txt is an optional reference. The zip also has the teammate's portrait; it uses it to set its own profile picture and title. Each teammate has its own zip, named after it (Steve gets Steve-skill-pack.zip). Drag in only that teammate's zip: don't drag the whole SKILL-PACKS folder, and don't give a teammate another teammate's zip.

Which zip goes to which teammate?

Each of the 10 teammates has its own zip in the SKILL-PACKS folder of your kit, named after it: Avery-skill-pack.zip, Grant-skill-pack.zip, Simone-skill-pack.zip, Steve-skill-pack.zip, Claire-skill-pack.zip, Carla-skill-pack.zip, Stacey-skill-pack.zip, Owen-skill-pack.zip, Mia-skill-pack.zip and Lucas-skill-pack.zip. For each one: open its template link, add the teammate, open its chat and drag in only that teammate's zip. It unpacks the zip and sets its own skills, title and picture. Then do the next teammate. Don't drag the whole SKILL-PACKS folder, and don't give a teammate another teammate's zip. If a zip won't attach, drag the files from its SKILL-PACKS/<Name>/ folder up to 6 at a time; the teammate tracks what's missing.

What do I send Avery first?

After you add your teammates, Step 4 (first prompts) on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team) has you open each new teammate and send "Who are you and what do you do?" and "List your skills." Then, in Avery's chat, send the message shown there: "Hi Avery. I just added the Harris AI Team. Introduce yourself, run your skill check, list the ten roles, and ask me up to three questions so we can do one useful piece of work today." Copy it from the page (Mac Command+C then Command+V, Windows Ctrl+C then Ctrl+V) and send. Avery runs her skill check, introduces herself, lists the ten teammates and asks about your market, your first task and your sources. Answer her. That means your team is set up.

How do I know the setup worked?

In each new teammate, after you've dragged in its skill-pack zip, ask "List your skills." Each teammate confirms all its Harris skills are installed and lists them (Avery 29, Grant 22, Simone 18, Steve 43, Claire 28, Carla 16, Stacey 31, Owen 14, Mia 32, Lucas 10; built in + from its skill-pack zip: Avery 10 + 19, Grant 6 + 16, Simone 7 + 11, Steve 7 + 36, Claire 7 + 21, Carla 6 + 10, Stacey 7 + 24, Owen 8 + 6, Mia 7 + 25, Lucas 7 + 3). Then send Avery the first message on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team). She should introduce herself, name all ten teammates and ask up to three questions. That means your team is set up. It doesn't mean your CRM, inbox or calendar is connected; they aren't.

Can I use this on a phone or tablet?

Do the first setup on a computer with your AI app's desktop version (Mac, Windows or Linux), because the template links need the app to finish adding each teammate. After that, the mobile app lets you message your team from your phone.

A teammate says a skill is missing. What do I do?

Each teammate checks its own Harris skills when you first talk to it. Its core skills come built in. If skill-pack skills are missing (normal on a new install), it asks once for its <Name>-skill-pack.zip from the SKILL-PACKS folder in your kit: drag that one zip into the chat. If the zip won't attach, open the SKILL-PACKS/<Name>/ folder and drag in up to 6 files at a time. If anything is still missing, it names each file; drag in just those, up to 6 at a time. Lost your kit? Download it again from the Download your kit lesson (https://members.timandjulieharris.com/products/harris-ai-real-estate-team/categories/2160872614/posts/2200892210#hai-kit). Then ask it "List your skills." again; it should confirm they're all installed.

Do I still need to upload HARRIS-TEAM.txt?

No. HARRIS-TEAM.txt is an optional reference. Each teammate's core skills come built in from its template link, and the rest come from its <Name>-skill-pack.zip in the kit, so setup doesn't need HARRIS-TEAM.txt. You can share it with a teammate later if you want the full playbook in a chat, but nothing requires it.

What should "List your skills" show for each teammate?

After you've dragged in its skill-pack zip, each teammate confirms all its Harris skills are installed and lists them. Counts: Avery 29, Grant 22, Simone 18, Steve 43 (his coaching library is steve-coaching-library plus parts 1 to 8), Claire 28, Carla 16, Stacey 31, Owen 14, Mia 32, Lucas 10. Built in + from its skill-pack zip: Avery 10 + 19, Grant 6 + 16, Simone 7 + 11, Steve 7 + 36, Claire 7 + 21, Carla 6 + 10, Stacey 7 + 24, Owen 8 + 6, Mia 7 + 25, Lucas 7 + 3. The full list with example names is in Step 4 of the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team).

Why doesn't my teammate show its title or portrait?

The template link carries only each teammate's name. During setup, right after you drag in its <Name>-skill-pack.zip, the teammate sets its own title (for example "AI Chief of Staff" or "Listing Strategist") and its profile picture from the <Name>-portrait.png file inside it. You don't need to do anything else. If it can't set one of them, it tells you in one sentence and carries on, and you can add the picture from <Name>-portrait.png (in the SKILL-PACKS/<Name>/ folder) in that teammate's settings.

Do I need to create ten separate teammates?

Each teammate is added separately from its own template link on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team). Start with Avery; she routes work to the others. Add the specialists now or as you need them. Group chats in your app hold two to six teammates, so put in only the teammates a job needs.

What does a normal working day with the team look like?

Bring Avery your priorities, give a specialist one assignment with the relevant facts and review the work it prepares. For example, Steve can prepare tomorrow’s seller appointment while Simone drafts follow-up from the lead notes you supply. Save approved work in the systems your business already uses.

Can the team find comparable sales or current market facts for me?

That depends on your AI team’s tools and the sources it can access. The package does not include MLS access or a market-data subscription. Supply verified comps and current market facts when the task needs them. Ask the AI to show where each claim comes from, and check the source yourself.

Should I upload private client information?

Use the minimum information needed and follow your brokerage’s approved AI practices. Remove account numbers, identity documents and other sensitive details from examples. Check the provider’s data controls before sharing client information. Art does not need passwords, payment details or a private client file to help with setup.

Do I need to check the team’s work?

Yes. Check facts, calculations, names, dates, promises and the fit for your client before using a draft. Use your brokerage’s approved forms and processes for regulated work. If a fact is missing, ask the AI to mark it “to confirm” instead of completing the gap on its own.

Will the team remember everything between conversations?

Do not assume it will. Memory and project behavior depend on your AI team’s settings. Keep an updated business brief and save important outputs. At the end of a session, ask Avery for confirmed changes, open tasks and next actions. Bring that snapshot into the next conversation if needed.

Can I set up my team again on a new computer?

Yes. Your members area keeps your kit download and each teammate's link. On the new computer, follow Step 1 of the install page: install the desktop app and sign in with the same account. Then open each teammate and ask "List your skills." If a skill-pack skill is missing, drag in its <Name>-skill-pack.zip from your unzipped kit; if a teammate is missing, add it again from its link. Keep your current business brief so you can bring it back. Existing chat history may not move with you.

Can I use the team at night or on weekends?

You can ask for help whenever your AI team is available and your account has capacity. There is no employee schedule to arrange. Providers can still have outages and usage limits. Art’s on-site setup guide is available around the clock when this website is reachable.

Who is Art, and what can he help with?

Art is your Harris deployment guide. Ask about the install steps, adding a teammate from its link, which skill-pack zip goes to which teammate, the first prompts in Step 4, checking the setup or fixing a common problem. Art answers from this Harris FAQ and points you to the relevant steps. You can use the guide before buying and while activating your team.

Is Art’s help available 24/7?

Yes. Art’s guided answers are available here at any time, without booking a call. That is automated setup help, not a promise that a human is staffing a desk around the clock. Art cannot access your account or repair an outage on your assistant’s side. If the answer is not covered, he helps you prepare a clear support summary.

A teammate won’t add, or a skill file upload failed. What now?

If the skill-pack zip won't attach or the teammate can't open it, open the teammate's SKILL-PACKS/<Name>/ folder and drag in up to 6 files at a time (the app takes at most 6 attachments at once). After each batch the teammate names what's still missing; send those next until it says all its skills are installed. If a teammate won't add: make sure your AI app is installed and you're signed in with your paid account, then open the template link on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team) again and follow the add prompts in your app.

My screen doesn’t look like the guide. What should I do?

Pause at that step and ask Art. Note the step number and the exact words on the screen. The app can change menu names, so Art helps you find the current control. Do not click through unfamiliar account or payment settings just to make the screen match.

A teammate doesn't know its role or the Harris team. How do I fix it?

Make sure you're in the right teammate's chat, then ask "List your skills." If skill-pack skills are missing, drag in its <Name>-skill-pack.zip from the SKILL-PACKS folder in your kit. If its core skills (its role and getting-started skills) are missing, remove that teammate and add it again from its template link on the "Install your Harris AI Team" page in your members area (https://members.timandjulieharris.com/products/harris-ai-real-estate-team).

The answer is generic or misses what I need. Can I improve it?

Yes. Name the deliverable, add the missing facts and show one example of the standard you want. Try: “Steve, use the listing-presentation-prep workflow. Here are my seller notes. Give me the appointment agenda and mark any missing pricing inputs.” Ask for a focused revision. If the workflow is unreadable, fix the file access first.

What happens if my AI stops responding?

Save any visible work first. Read the message on screen for an outage, usage limit or connection issue, and check its official status or help page. Avoid repeatedly submitting the same request. Art can help you separate a setup issue from a provider issue, but cannot restore a provider service or bypass its limits.

What if Art can’t solve my problem?

Use Art’s support-summary option. Include your device, setup step, the exact error without private information and what you already tried. Keep that summary ready for the support channel shown in your purchase or account email. Art prepares the summary for you to send; copying it does not submit a support request.

What does the $4,997 purchase include?

The offer includes all ten specialist roles, 101 Harris workflows, the member workspace, searchable reference library, printable guides, tracker workbook, teammate skill packs, the step-by-step install page and Art’s on-site deployment help. Free updates and upgrades are included all year. The $4,997 is paid up front and renews automatically every 12 months at the same locked price unless you cancel; we email you a reminder before each renewal. Your assistant plan is purchased separately. Review access and purchase terms at checkout.

Are updates and upgrades included?

Yes. Every team update and upgrade we release while your team is active is included at no extra charge. Your team renews every 12 months at the same locked $4,997 unless you cancel. Premier Coaching is not part of this offer.

Is the complete team free for Premier or Libertas members?

No. The full done-for-you team is a separate purchase for everyone, including existing Premier Coaching and Libertas members. Your existing benefits remain yours. Access to the older free AI Business Lab is different from ownership of this complete team package.

What happens after I buy?

After payment, you receive purchase confirmation and a sign-in link for your private team package. Sign in, open the AI Team product and follow the “Install your Harris AI Team” page top to bottom, Avery first: https://members.timandjulieharris.com/products/harris-ai-real-estate-team It covers downloading your kit and adding each specialist from a link. Art can help with each setup step.

What are the refund, renewal and update terms?

Updates and upgrades are free all year. Your team renews automatically every 12 months at the same $4,997 unless you cancel before the renewal date, and we email you a reminder first. Read the purchase terms linked at checkout for the refund policy, how to cancel and delivery details. Keep a copy with your receipt. If a term is unclear, ask the support contact shown there before buying; Art cannot change purchase terms or approve a refund.

What happens when I request the free plan?

You give your first name and email on step 1 so your answers are saved and your plan can be delivered when you finish. You can separately choose to receive Harris tips and AI-team follow-up emails, and unsubscribe from those messages. The site also records limited journey events, such as a team-page visit or setup step, to identify where people get stuck. Those analytics events do not include your typed business answers or card details.

For the latest app setup steps, see the install page.